Shipping and delivery

At UniCollec, we strive to provide a seamless and enjoyable shopping experience for our customers worldwide. Please review our shipping policy below for information regarding shipping times, tracking, and other important details:

  • Worldwide Shipping: We proudly offer worldwide shipping from our European and American warehouses, utilizing trusted carriers such as FEDEX, USPS, DHL, and DPD. And the best part? It's free!
  • Custom Fees: Please note that while we cover the shipping costs, customers may be responsible for any customs fees or import taxes that may apply to their order. We advise checking with your local customs office for more information.
  • Address Accuracy: UniCollec is not liable for orders shipped to incorrect addresses provided by the customer during the checkout process. Please ensure that your shipping address is accurate and complete to avoid any delays or issues with delivery.
  • Shipping Times: Shipping times may vary depending on your location. Here's an estimate of shipping times for different regions:
    • United States: 7 to 13 days
    • Canada & Europe: 8 to 15 days
    • Australia & New Zealand: 9 to 15 days
    • Central & South America: 8 to 15 days
    • Asia: 10 to 16 days
    • Africa: 10 to 17 days
    • Please note that these are estimated delivery times and do not include our 1-3 day processing time. Additionally, all shipping times exclude any potential delays caused by customs clearance.
  • Tracking Information: Once your order is shipped, you will receive an email notification with a tracking number to monitor the status of your delivery. Please note that while tracking is provided for most shipments, it may not always be available for orders with free shipping.
  • Tracking Updates: It may take 1-5 business days for the tracking information to update in the carrier's system after your order has been shipped. If you have not received any tracking updates after this period, please don't hesitate to contact us for assistance.
  • Multiple Packages: For logistical reasons, items in the same purchase may sometimes be shipped in separate packages, even if combined shipping was specified during checkout. Rest assured that you will still receive all items from your order.
  • Contact Us: If you have any further questions or concerns regarding our shipping policy or your order, please don't hesitate to reach out to us at support@unicollec.com. Our dedicated customer support team is always here to assist you.

Thank you for choosing UniCollec for your sneaker needs. We appreciate your support!