Shipping and delivery

FREE SHIPPING

We don't want to miss out on doing anything that makes you feel delighted. That is why we offer free shipping from our European and American warehouses via FEDEX, USPS, DHL, and DPD.

SHIPPING TO OVER 200 COUNTRIES

We're delighted to be able to provide worldwide shipping services. However, we are unable to ship to certain locations. We will contact you if you are from one of those nations.

LOST/MISSING PACKAGES

UniCollec is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility for the original order that was made for you at no charge.

CUSTOMS 

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

SHIPPING TIME

Shipping time varies by location. These are our estimates:

Location

*Estimated Shipping Time

United States

5-8 Business days

Canada, Europe

8-13 Business days

Australia, New Zealand

9-14 Business days

Central & South America

8-15 Business days

Asia

10-15 Business days

Africa

10-17 Business days


Max delivery time – 20 business days.

*This doesn’t include our 1-3 day processing time.

*All shipping times exclude clearance/customs delays

TRACKING INFORMATION

You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available.

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.

For some shipping companies, it takes 1-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us at support@unicollec.com and we're always here to help you out.